Specials

30 DAY TRIAL -

NO OBLIGATION

For a limited time, try our Worry-Free IT Support package for 30 days

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Contact Us Today!

We endeavour to answer all enquiries within 4 hours during business days.

Testimonials

“For many years now BASScom has been an important part of our team. They help to achieve results for our business and always provide professional and courteous service”

- Mr. Martin Ralph, Managing Director, IFAP

“The team at BASScom are friendly and courteous who quickly understand our needs, they have outstanding technical knowledge, provide excellent advice and are a highly valued IT partner.”

- Amber Coppen, Office Manager, DC Projects Services

“Basscom is my IT Department , any issues I have I can rest assured it will be dealt with quickly and efficiently , so it has been for a long time another section of my business that is worry-free. I would highly recommend their service.”

- Suzanne Murray, Managing Director, Accord Security Ptd Ltd

“Over the past 10 years I’ve had the continued guidance and support that only Basscom can provide. Their staff are highly skilled and a pleasure to work with. I would highly recommend their services.”

- Neil Lowry, Systems Administrator, Sinwa Australia Pty Ltd

“ BASScom are a great organisation to deal with. The staff are courteous, friendly and very knowledgeable. They always take the time to understand my issues and offer comprehensive solutions to all my problems. I would highly recommend their services to anyone seeking highly comprehensive IT support specialists or a genuine and friendly IT support team.”

- Rhys Comley, Senior Systems Administrator, Sealanes (1985) Pty Ltd

Managed IT Service Plans

	Basic	Standard	Premium
Monthly Management Reporting	x	x	x
Fixed Cost for Remote IT Maintenance	x	x	x
Fixed Cost for Remote Monitoring	x	x	x
Discounted Hourly Rate for Projects	x	x	x
Client Remote Access to Audit & Reporting System	x	x	x
Unlimited Help Desk and Remote Assistance during Bus. Hours		x	x
Integrated Backup Included			x
On-site Support Included during Bus. Hours			x
Consulting Visit to Review Management reports			x
SMS alerts			x
BASScom Preventative Maintenance Schedule (Does not necessarily require on-site visit)	Every 6 Months	Every 3 Months	Every Month
Emergency Response Time	6 Hours	2 Hours	1 Hour
Standard Response Time	Next Bus. Day	6 Hours	4 Hours

Definitions

Response Times: During Normal Business Hours
Emergency: All users on a site unable to work; or all users greatly inconvenienced
Standard: 1 user unable to perform a single function or experiencing inconvenience; or General questions, enquiry or problem that does not affect any user’s ability to work.